How crazy it is to deal with Microsoft! I just spent 3 hours on chat, and then phone with them because I evidently had a counterfeit version of Windows 7 Professional running on my desktop.
First they told me I had to purchase a new OS, then I was informed that oh yes, I could buy a product key but it would cost $79 + $119.99 for them to "assist" me with the install. I was polite, but stuck to my guns and finally got the right person in tech and bought the product key for $40 and stayed on the phone while they installed it remotely. All seems good now!
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“You’re so hard on yourself. Take a moment. Sit back. Marvel at your life: at the grief that softened you, at the heartache that widened you, at the suffering that strengthened you. Despite everything, you still grow. Be proud of this.”