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Old 10-29-2012, 05:24 PM   #104
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Hello All,

I am going to put this FAQ post in the thread so that i have a quick reference to the TOS and for a personal reminder. In addition, others within this thread can see it and use it too.

I am glad that people have been enjoying the thread. Thank you for
all of your postitive Thank you notes.

And wow, i will never catch up to reading all of these...



Reporting Posts - FAQ
Hi Folks -

We've had a couple of issues pop up over the last several weeks with reported posts so I wanted to post a thread with a few reminders:


1. When To Report a Post

You can report a post anywhere on the forums *except* for the Red Zone. The Red Zone is set up as a non-moderated area and we will not respond to or moderate posts in that area unless someone has made a threat of some kind.

You may choose to report posts that are against the TOS or that you think are harmful to the community in some way.

Please remember that if you see a post that really pisses you off, you have a choice to either engage directly with the person who made it OR you can report it but if you do both, we more than likely will not moderate your report.

2. What Admins and Moderators "See" on the Site

We have in excess of 1000 posts per day here, sometimes a lot more than that. Please remember that the Admins and Moderators do not see every post that has been made on the site so you should not assume that we saw a post and are "ok" with whatever was posted.

We have encountered several situations where someone gets moderated and then replies to us with "Well, so and so said x, y, z last week and you did nothing so this isn't fair!".
My first question to you will be, "Did you report the post?"
If you did not report the post, then please do not assume we saw it.


3. Against the TOS/ Not Against the TOS

Our TOS is pretty clear but there will be times that issues are more of a gray area and we have to use our best judgment on what to moderate.

Things like hateful postings, racist or sizist posts, or things that are blatantly ugly will, unquestionably, be moderated.

Other things like passive-aggressive postings or "poking"-type posts will be dealt with provided we can clearly determine that one member is targeting another.
If you report a post and have to draw us a map or give us lots of explanation or 5 years of history to convince us that the post is about you, we more than likely will not moderate it.

For example:

We *will* moderate this post:
Person A: "My most recent ex girlfriend ate kittens every morning and then crapped her pants on the way to work!"

This post would get moderated if you and your "ex" were posting love notes to each other a week ago on the site or had identifying information in profiles such as "Medusa's Lover!" so that people would know that you were talking about Medusa in the post above.

We *will not* moderate this post:
Person A: "I can't stand shrimp soup. It makes me gag!"

If you report the post and tell us that you and person A had shrimp soup on your first date and that they are only posting it to poke at you, then how would anyone but you and the other person know that?

We get that people can be very crafty with posting things under the wire and we will not always be able to moderate those things.
Our litmus test is to read the post in a vaccuum and ask ourselves: "Would this post catch our attention if we didn't know the backstory?"

If you find that someone is poking at you but doing it under the wire, please put them on ignore. Our biggest trouble is getting people who do not like one another to put each other on ignore.

With all this being said, we do not want people behaving like assholes and jabbing at their exes and trying to be so sneaky that they think nobody else will know. If it comes down to us seeing a trail of posts that are "borderline", that person will probably be getting a note from us.


4. Response Time for Moderations

If you report a post, PLEASE consider that the Admins and Moderators will get to it as soon as they can. If we are very busy in our personal lives or if there have been a bunch of reported posts lately, it might take up to a day for us to respond. We generally try to respond to reports as soon as they happen but this is not always possible and we appreciate people being patient.

If you report a post and don't get a response within a couple of hours or haven't seen us address it publically, please do not assume you are being "ignored" or that your post isnt being looked at. Sometimes we are just stuck in meetings, or asleep, or busy tapping down drama that never makes it to the front page of the site.

5. Gallery and Chat Reports

If something happens in the chat room and you think we need to know about it, please contact us with the usernames of the people involved and the date and time that it happened.
Jackhammer reviews the chat logs every morning and we have been addressing some issues in private. Scorp is our chat room Moderator and you can contact her with any concerns via private message or feel free to send your concerns to me or any of the other Moderators.

If you need to report a gallery photo, there is a "report photo" button on every picture. Please remember that nudity of any kind is not allowed in our galleries or in photo threads.


I hope that this helps! As always, we are open for questions or clarifications and appreciate all of you!

Thanks!
Angie
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