[QUOTE=Hollylane;711190][FONT="Garamond"][SIZE="4"][COLOR="DarkSlateBlue"]
Here is the experience that prompted me to start this thread. I participated in this conversation with a customer just prior to Thanksgiving:
Me: Thank you for calling ___, my name is Hollylane, may I have the address or account number that I can help you with today?
(Customer gives her information, and I verify who is calling)
Me: Thank you Mary, how can I help you today?
Mary (sounding very stressed): I need to know when you'll be turning off my power, I'm not going to be able to pay anything at all at this time, and I just want to know when this will happen, because...(barely heard sob), I just want to be prepared.
Me (after scanning the account, and reading the notes): Mary, we won't be turning your power off this month. Your account has been paid in full.
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WoW!! There really are GOOD PEOPLE in the world!! I think there are more GOOD than bad...and this time of year REALLY brings it out!! Thank you SO much for sharing this story!!
