Butch Femme Planet - View Single Post - Is the customer really always right? What they said/what you wish could say...

C0LLETTE · 12-26-2016, 07:12 AM

I've never worked retail but I've been a customer all my life.
I believe that unless a store ( or whatever ) has made it's "no return, no refund" policy crystal clear, the customer deserves a return/refund with no questions asked, no attitude, maybe a nice smile ... unless, of course, you are willing to charge them with theft or fraud.

I've always liked the story ( though quite possibly apocryful ) about the customer service department at Nordstrom's that accepted the return of a set of car tires even though Nordstrom's did not ( and never has ) sell tires.

12-26-2016, 07:12 AM	#73
C0LLETTE Practically Lives Here How Do You Identify?: Depends on the day. Preferred Pronoun?: "I" and "we" Relationship Status: Very good. Thank you for asking. Join Date: Feb 2013 Location: Canada Posts: 11,501 My Photo Gallery Thanks: 16,676 Thanked 15,262 Times in 4,345 Posts Rep Power: 21474859	I've never worked retail but I've been a customer all my life. I believe that unless a store ( or whatever ) has made it's "no return, no refund" policy crystal clear, the customer deserves a return/refund with no questions asked, no attitude, maybe a nice smile ... unless, of course, you are willing to charge them with theft or fraud. I've always liked the story ( though quite possibly apocryful ) about the customer service department at Nordstrom's that accepted the return of a set of car tires even though Nordstrom's did not ( and never has ) sell tires.