Tell your supervisor the position you are now in and ask him which thing he wants completed on time. What the customer wants or what he wants.
Most likely he will say to complete the task for the client. He will look like an ass if he doesn't. However, if he says do his task then just explain to your customer something came up and you will not be able to complete on time. You should always complete what supervisor wants (unless it is harmful, crazy, etc). Then look for another job because you don't like your supervisor's approach to customer service.
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-Dapper   
Are you educated or indoctrinated?
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