Is the customer really always right? What they said/what you wish could say...

Hollylane · 10-12-2011, 10:12 AM

This thread is meant to be a place where those of us who work with customers can blow off a little steam, have a good laugh, and say out loud the things we would love to say to our customers but can't because we need to stay employed...

For example:

This past Monday, my customer thought he had hung up the phone before he said to his friends...

"I wonder if she could feel me mind fucking her, 'cause her voice is HOT!"

or...

Yesterday, during a conversation with my customer about the origins of his last name being rooted in South America, I mentioned that I am planning a trip there, and he said...

"Just don't get on the wrong bus, and end up in Cartagena!"

and...

Something I wish I could have said to my difficult customer last week who felt that he was so deserving of all the finer treatment in life, while treating me like a piece of dung...

"Enjoy your trip to Mexico, don't bother coming back!"
...................

Have fun posting about your good, bad, and ugly customer experiences!

One Rule:
Be kind to each other.

Gemme · 10-12-2011, 06:44 PM

Some of my customers are awesome and some of them are quite annoying and seem to feel entitled to more. No more how we 'work with them', they always want more. If I were to give them something for free, they would want more. Greedy little suckers!

There are some days that I just want to look them right in the eye when they complain about their bill and how much it is and when it's due and how come we can't help them out and ask them if they know how to read, because they signed a contract and everything they are bitching and moaning about is laid out in black and white on that piece of paper. It's true; you are very special, my lovely customer, just like everyone else.

nekohl · 10-12-2011, 07:45 PM

I think its interesting that people think I'm the one lying. I give my customers all of the info I have on a car, show them competative sets on other cars, show them accurate numbers on their trade etc. I'm honest in how I talk to them, but they project their preconceived notion of "scummy carsalesman" on me.

Meanwhile a customer will lie their faces off to me....
"Oh yep, I got me new tires on this car I want to trade in" when clearly the tires are bald or worse!

"Well, the OTHER dealership has the same car and they are $2000 less than you" meanwhile I can pull up any other dealer's inventory and prices and see that in fact Mr customer the other dealer does not have the same car for less.

"Nope, this car I'm trading in has never been in a wreck" when I can pull up their VIN and see wrecks, body work, salvaged titles etc!

And my favorite is the "yep I like this car, I just have to go get my husband/wife/mom/dad/kids off the bus/some other excuse to leave" then never come back or answer my messege when I call to see if you are still interested. If you don't like my car, my feelings won't be hurt! O
O
Why is it ok for customers to lie to me when I'm nothing but honest with them?

Thanks for the vent space

EnderD_503 · 10-12-2011, 07:55 PM

In any job I've ever had where I have had to deal with costumers/clients...the costumer/client is rarely right, lol. Most of the time they come to you wanting answers, but when you give them one they don't want they carry on like you don't know what you're talking about. You're the "expert" until they don't like your answer. Either that or they completely refuse responsibility for their own idiocy the minute they step into whatever establishment you happen to be working in.

They act like assholes and expect you to take it. They try to scam you or play you and get "offended" when you call them out on it. In the case of clients they expect you to give your services entirely for free. They expect "good customer/client service" to mean that you become their slave/punching bag. I am regularly tempted to beat customers over the head with a 2x4.

Actually, my experience with customers/clients has made me really self-conscious when I step into any store or business. I try to go out of my way to show appreciation to those working there, just because being on the receiving end of an asshole customer always sucks.

Hollylane · 10-12-2011, 07:58 PM

"You CANNOT turn my power off, I have a dog!"

Gemme · 10-12-2011, 09:38 PM

Quote:

Originally Posted by Hollylane

"You CANNOT turn my power off, I have a dog!"

Maybe it's a magic dog.

10-12-2011, 10:12 AM	#1
Hollylane Practically Lives Here How Do You Identify?: . Preferred Pronoun?: . Relationship Status: . Join Date: Jun 2011 Location: . Posts: 11,495 My Photo Gallery Thanks: 34,694 Thanked 26,373 Times in 5,877 Posts Rep Power: 21474860	Is the customer really always right? What they said/what you wish could say... This thread is meant to be a place where those of us who work with customers can blow off a little steam, have a good laugh, and say out loud the things we would love to say to our customers but can't because we need to stay employed... For example: This past Monday, my customer thought he had hung up the phone before he said to his friends... "I wonder if she could feel me mind fucking her, 'cause her voice is HOT!" or... Yesterday, during a conversation with my customer about the origins of his last name being rooted in South America, I mentioned that I am planning a trip there, and he said... "Just don't get on the wrong bus, and end up in Cartagena!" and... Something I wish I could have said to my difficult customer last week who felt that he was so deserving of all the finer treatment in life, while treating me like a piece of dung... "Enjoy your trip to Mexico, don't bother coming back!" ................... Have fun posting about your good, bad, and ugly customer experiences! One Rule: Be kind to each other.

10-12-2011, 06:44 PM	#2
Gemme Practically Lives Here How Do You Identify?: Queer Stone Femme Girl of the Unicorn Variety Preferred Pronoun?: She, as in 'She's a GEM' Join Date: Nov 2009 Location: The roads are narrow here Posts: 36,587 My Photo Gallery Thanks: 182,179 Thanked 108,773 Times in 25,659 Posts Rep Power: 21474887	Some of my customers are awesome and some of them are quite annoying and seem to feel entitled to more. No more how we 'work with them', they always want more. If I were to give them something for free, they would want more. Greedy little suckers! There are some days that I just want to look them right in the eye when they complain about their bill and how much it is and when it's due and how come we can't help them out and ask them if they know how to read, because they signed a contract and everything they are bitching and moaning about is laid out in black and white on that piece of paper. It's true; you are very special, my lovely customer, just like everyone else. __________________ Gemme's Journal I'm misunderestimated.

10-12-2011, 07:45 PM	#3
nekohl Member How Do You Identify?: femme Preferred Pronoun?: . Relationship Status: . Join Date: Jan 2010 Location: Gone Posts: 446 My Photo Gallery Thanks: 632 Thanked 2,162 Times in 382 Posts Rep Power: 21474851	I think its interesting that people think I'm the one lying. I give my customers all of the info I have on a car, show them competative sets on other cars, show them accurate numbers on their trade etc. I'm honest in how I talk to them, but they project their preconceived notion of "scummy carsalesman" on me. Meanwhile a customer will lie their faces off to me.... "Oh yep, I got me new tires on this car I want to trade in" when clearly the tires are bald or worse! "Well, the OTHER dealership has the same car and they are $2000 less than you" meanwhile I can pull up any other dealer's inventory and prices and see that in fact Mr customer the other dealer does not have the same car for less. "Nope, this car I'm trading in has never been in a wreck" when I can pull up their VIN and see wrecks, body work, salvaged titles etc! And my favorite is the "yep I like this car, I just have to go get my husband/wife/mom/dad/kids off the bus/some other excuse to leave" then never come back or answer my messege when I call to see if you are still interested. If you don't like my car, my feelings won't be hurt! O O Why is it ok for customers to lie to me when I'm nothing but honest with them? Thanks for the vent space __________________

10-12-2011, 07:55 PM	#4
EnderD_503 Member How Do You Identify?: Queer, trans guy, butch Preferred Pronoun?: Male pronouns Relationship Status: Relationship Join Date: Apr 2010 Location: Canada Posts: 1,329 My Photo Gallery Thanks: 4,090 Thanked 3,907 Times in 1,032 Posts Rep Power: 21474852	In any job I've ever had where I have had to deal with costumers/clients...the costumer/client is rarely right, lol. Most of the time they come to you wanting answers, but when you give them one they don't want they carry on like you don't know what you're talking about. You're the "expert" until they don't like your answer. Either that or they completely refuse responsibility for their own idiocy the minute they step into whatever establishment you happen to be working in. They act like assholes and expect you to take it. They try to scam you or play you and get "offended" when you call them out on it. In the case of clients they expect you to give your services entirely for free. They expect "good customer/client service" to mean that you become their slave/punching bag. I am regularly tempted to beat customers over the head with a 2x4. Actually, my experience with customers/clients has made me really self-conscious when I step into any store or business. I try to go out of my way to show appreciation to those working there, just because being on the receiving end of an asshole customer always sucks.

10-12-2011, 07:58 PM	#5
Hollylane Practically Lives Here How Do You Identify?: . Preferred Pronoun?: . Relationship Status: . Join Date: Jun 2011 Location: . Posts: 11,495 My Photo Gallery Thanks: 34,694 Thanked 26,373 Times in 5,877 Posts Rep Power: 21474860	"You CANNOT turn my power off, I have a dog!"