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12-24-2012, 09:39 AM
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Member
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Hey you! Relationship Status:
Sleeping single in a double bed.. 
Join Date: Jul 2010
Location: ann arbor, michigan
Posts: 195
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[QUOTE=Hollylane;711190][FONT="Garamond"][SIZE="4"][COLOR="DarkSlateBlue"]Here is the experience that prompted me to start this thread. I participated in this conversation with a customer just prior to Thanksgiving:
Me: Thank you for calling ___, my name is Hollylane, may I have the address or account number that I can help you with today? (Customer gives her information, and I verify who is calling) Me: Thank you Mary, how can I help you today? Mary (sounding very stressed): I need to know when you'll be turning off my power, I'm not going to be able to pay anything at all at this time, and I just want to know when this will happen, because...(barely heard sob), I just want to be prepared. Me (after scanning the account, and reading the notes): Mary, we won't be turning your power off this month. Your account has been paid in full. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ WoW!! There really are GOOD PEOPLE in the world!! I think there are more GOOD than bad...and this time of year REALLY brings it out!! Thank you SO much for sharing this story!! 
__________________
Texting while driving is a real KILLER!!! "It takes hundreds of nuts to hold a car together...but it takes only one nut to scatter them all over the highway..." Jeff PARAMEDIC 
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