Kindling

[Tawse]

Originally Posted by PinkieLee

Question....

Has anyone ever had a problem with the screen becoming damaged? I tried to turn mine on yesterday, and the screen became jumbled with the sleep mode image & the current book I was reading. I looked closely at the screen, and noticed a small scratch... and the image starts to spiderweb out from that scratch. I tried the reset deal (with holding the slide button for 20 seconds) and nothing happened.

I saw on Amazon that the Kindles have a one year warranty, but I don't know if it's MY fault (like something scratched it) or if it is a defect. I'm kinda worried that I'm gonna have to buy another one. I guess I really need to invest in a case, instead of just throwing it in my purse

Is there literally a scratch or just something that looks like one - but isn't on the screen itself?

I had mine "wake up" one day to uhhh stripes - both horizontal and vertical. Within a couple of days the entire top half was just white and the bottom half had vertical stripes.

If you can actually feel the scratch - it probably isn't covered.

if it's a "scratch" below the surface then I'd call them.

I called and the only thing they asked me was had I dropped it and had I put any pressure on it at all. (I said no to both, though I have no idea if i may or may not have put slight pressure on it...)

They will send a replacement unit (2 day delivery in my case) and you can send yours back (within 30 days) in the same package with the return label they'll email to you.