Kindling

PinkieLee · 09-13-2011, 10:32 AM

Question....

Has anyone ever had a problem with the screen becoming damaged? I tried to turn mine on yesterday, and the screen became jumbled with the sleep mode image & the current book I was reading. I looked closely at the screen, and noticed a small scratch... and the image starts to spiderweb out from that scratch. I tried the reset deal (with holding the slide button for 20 seconds) and nothing happened.

I saw on Amazon that the Kindles have a one year warranty, but I don't know if it's MY fault (like something scratched it) or if it is a defect. I'm kinda worried that I'm gonna have to buy another one. I guess I really need to invest in a case, instead of just throwing it in my purse

Tawse · 09-13-2011, 10:37 AM

Quote:

Originally Posted by PinkieLee

Question....

Has anyone ever had a problem with the screen becoming damaged? I tried to turn mine on yesterday, and the screen became jumbled with the sleep mode image & the current book I was reading. I looked closely at the screen, and noticed a small scratch... and the image starts to spiderweb out from that scratch. I tried the reset deal (with holding the slide button for 20 seconds) and nothing happened.

I saw on Amazon that the Kindles have a one year warranty, but I don't know if it's MY fault (like something scratched it) or if it is a defect. I'm kinda worried that I'm gonna have to buy another one. I guess I really need to invest in a case, instead of just throwing it in my purse

Is there literally a scratch or just something that looks like one - but isn't on the screen itself?

I had mine "wake up" one day to uhhh stripes - both horizontal and vertical. Within a couple of days the entire top half was just white and the bottom half had vertical stripes.

If you can actually feel the scratch - it probably isn't covered.

if it's a "scratch" below the surface then I'd call them.

I called and the only thing they asked me was had I dropped it and had I put any pressure on it at all. (I said no to both, though I have no idea if i may or may not have put slight pressure on it...)

They will send a replacement unit (2 day delivery in my case) and you can send yours back (within 30 days) in the same package with the return label they'll email to you.

PinkieLee · 09-13-2011, 10:44 AM

Quote:

Originally Posted by Tawse

Is there literally a scratch or just something that looks like one - but isn't on the screen itself?

I had mine "wake up" one day to uhhh stripes - both horizontal and vertical. Within a couple of days the entire top half was just white and the bottom half had vertical stripes.

If you can actually feel the scratch - it probably isn't covered.

if it's a "scratch" below the surface then I'd call them.

I called and the only thing they asked me was had I dropped it and had I put any pressure on it at all. (I said no to both, though I have no idea if i may or may not have put slight pressure on it...)

They will send a replacement unit (2 day delivery in my case) and you can send yours back (within 30 days) in the same package with the return label they'll email to you.

THANK YOU so much! I called Kindle customer service yesterday when I saw the warranty mentioned online. I was calling from work and didn't have my Kindle with me, so they really couldn't walk me through any trouble shooting. They told me to call back when I had the unit in hand and they would see what was going on and what options I had.

I can't actually feel the scratch.... but can see it if that makes any sense.

I'm gonna give them a call tonight when I get home from work and see what they say! Hopefully, I'll have as good as luck as you did

Tawse · 09-13-2011, 10:48 AM

Quote:

Originally Posted by PinkieLee

THANK YOU so much! I called Kindle customer service yesterday when I saw the warranty mentioned online. I was calling from work and didn't have my Kindle with me, so they really couldn't walk me through any trouble shooting. They told me to call back when I had the unit in hand and they would see what was going on and what options I had.

I can't actually feel the scratch.... but can see it if that makes any sense.

I'm gonna give them a call tonight when I get home from work and see what they say! Hopefully, I'll have as good as luck as you did

Yeah mine looked like it had a horizontal scratch - bout midway down the screen - but it wasn't an actual scratch on the screen.. just this delicate black jagged line going the length of my screen. Oddness.

SecretAgentMa'am · 09-13-2011, 11:07 AM

Quote:

Originally Posted by PinkieLee

THANK YOU so much! I called Kindle customer service yesterday when I saw the warranty mentioned online. I was calling from work and didn't have my Kindle with me, so they really couldn't walk me through any trouble shooting. They told me to call back when I had the unit in hand and they would see what was going on and what options I had.

I can't actually feel the scratch.... but can see it if that makes any sense.

I'm gonna give them a call tonight when I get home from work and see what they say! Hopefully, I'll have as good as luck as you did

Amazon customer service is usually very, very good. I doubt you'll have any problems with them. They really want people to be happy with their Kindles, so the last thing they want is for you to tell everyone you know that yours broke while under warranty and they refused to replace it. I've heard of them replacing units that had been seriously abused.

PinkieLee · 09-14-2011, 07:52 AM

Amazon's customer service is the BEST! Honestly, I talked to the nicest representative ever! He said it sounded like I was just have some screen issues (no questions) and that they would send me out a new one in a couple of days. I just had to ship the old one back within 30 days! AWESOME!

dark_crystal · 09-28-2011, 09:53 AM

Overdrive (service providing library books to e-readers) for Kindle is working! And it is awesome! Waaaay easier than Overdrive for Nook.

ruffryder · 09-28-2011, 09:56 AM

Anyone know how the ebooks at the library work for Kindles.. ?

*me* who is still clueless about setting the damn thing up. haha. . Today is the day to get some books on it! My daughter comes to visit in about 2 weeks and i want to be able to give it to her so she can use it!

Thinkin' I'm gonna love it and will have to get one for myself too!

09-28-2011, 09:53 AM	#7
dark_crystal Infamous Member How Do You Identify?: jenny Preferred Pronoun?: babygirl Relationship Status: First Lady of the United SMH Join Date: Jan 2010 Location: Houston, Texas Posts: 5,445 My Photo Gallery Thanks: 1,532 Thanked 26,551 Times in 4,688 Posts Rep Power: 21474856	Overdrive (service providing library books to e-readers) for Kindle is working! And it is awesome! Waaaay easier than Overdrive for Nook. __________________

09-13-2011, 10:32 AM	#1
PinkieLee Senior Member How Do You Identify?: Femme Relationship Status: I need ya boo, gotta see ya boo Join Date: Nov 2009 Location: Big Money Texas Posts: 4,708 My Photo Gallery Thanks: 24,309 Thanked 13,075 Times in 3,049 Posts Rep Power: 21474856	Question.... Has anyone ever had a problem with the screen becoming damaged? I tried to turn mine on yesterday, and the screen became jumbled with the sleep mode image & the current book I was reading. I looked closely at the screen, and noticed a small scratch... and the image starts to spiderweb out from that scratch. I tried the reset deal (with holding the slide button for 20 seconds) and nothing happened. I saw on Amazon that the Kindles have a one year warranty, but I don't know if it's MY fault (like something scratched it) or if it is a defect. I'm kinda worried that I'm gonna have to buy another one. I guess I really need to invest in a case, instead of just throwing it in my purse

09-14-2011, 07:52 AM	#6
PinkieLee Senior Member How Do You Identify?: Femme Relationship Status: I need ya boo, gotta see ya boo Join Date: Nov 2009 Location: Big Money Texas Posts: 4,708 My Photo Gallery Thanks: 24,309 Thanked 13,075 Times in 3,049 Posts Rep Power: 21474856	Amazon's customer service is the BEST! Honestly, I talked to the nicest representative ever! He said it sounded like I was just have some screen issues (no questions) and that they would send me out a new one in a couple of days. I just had to ship the old one back within 30 days! AWESOME!

09-28-2011, 09:56 AM	#8
ruffryder Senior Member How Do You Identify?: FTM Preferred Pronoun?: guy ones Relationship Status: ... Join Date: May 2011 Location: chillin' in FL Posts: 3,690 My Photo Gallery Thanks: 21,951 Thanked 9,679 Times in 2,875 Posts Rep Power: 21474854	Anyone know how the ebooks at the library work for Kindles.. ? me who is still clueless about setting the damn thing up. haha. . Today is the day to get some books on it! My daughter comes to visit in about 2 weeks and i want to be able to give it to her so she can use it! Thinkin' I'm gonna love it and will have to get one for myself too!