Is the customer really always right? What they said/what you wish could say...

[TL1]

Lol hell no the customer isn't always right. Most are a pain. Some are really nice. I love the ones that call and yell and cuss like its my fault you didn't pay your mortgage. Sure hardships happen but i did not sign that contract. So blame yourself!

I tend to give the customer what they give me. Obviously I can't cuss at them but I meet their tone quickly. Sometimes this backs them down and they say oh I didn't mean it personally and they get nice. Other times like today I met ones tone equally and they called me a smart ass and asked to speak with a supervisor. Lol be my guest because I surely do not want to deal with you anymore.

Don't get me wrong. I am professional and nice and all that I should be. But I won't put up with any shit either.