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Old 10-28-2012, 03:08 PM   #1
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Which Opearting System (Windows or Mac?) and which version of Firefox (9, 10, 11, 12, 13, 14, 15, 16?)
Windows OS and Firefox 16.0.2
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Old 10-28-2012, 03:13 PM   #2
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Windows OS and Firefox 16.0.2
Did you update the java before heading into chat?
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Old 10-28-2012, 03:21 PM   #3
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Did you update the java before heading into chat?
No, that's when I found out Java needed updating. Afterwards, I closed Firefox and restarted and tried again, only to have chat tell me I still needed to update my plugin. So, I updated again, closed again and reopened to get same message.
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Old 10-28-2012, 03:24 PM   #4
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No, that's when I found out Java needed updating. Afterwards, I closed Firefox and restarted and tried again, only to have chat tell me I still needed to update my plugin. So, I updated again, closed again and reopened to get same message.
Can you check the plugins for Firefox to see if java is enabled? (should be under Tools --> Add-ons)


Can you try getting into chat in IE?
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Old 10-28-2012, 03:32 PM   #5
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Java is enabled, shows today as my most recent update

Yes, I can enter through IE
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Old 10-28-2012, 03:37 PM   #6
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Java is enabled, shows today as my most recent update

Yes, I can enter through IE
Can you go here and tell me what you see? http://javatester.org/enabled.html

Also, did you restart the browser after installation of java?
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Old 10-28-2012, 03:40 PM   #7
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Linus, I rechecked Firefox and found 2 listings for Java add-ons. one was Platform and the other was Toolkit.
After looking at both of them, Platform was disabled for some reason and I enabled it, closed out Firefox and restarted. So, it seems like that was the culprit because I can get in through FF now.

For anyone else with this issue, they should check both add-ons.
Thanks for being here for me and walking me through it
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Old 11-06-2012, 08:11 AM   #8
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my apologies if this has been addressed, but i couldn't find anything when I searched:

I'm having this odd issue where one of my photos says it has 7 comments but only 6 are visible. It's not a huge pressing dramatic problem or anything, i just thought it was really odd and wondered what was up with that. Any thoughts?
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