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Old 10-28-2012, 02:53 PM   #1
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Linus, I installed the Java update twice on Firefox and am still being told I can't get into chat because I need to update my plugin. I have never had this problem before.
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Old 10-28-2012, 03:03 PM   #2
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Linus, I installed the Java update twice on Firefox and am still being told I can't get into chat because I need to update my plugin. I have never had this problem before.
Which Opearting System (Windows or Mac?) and which version of Firefox (9, 10, 11, 12, 13, 14, 15, 16?)
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Old 10-28-2012, 03:08 PM   #3
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Which Opearting System (Windows or Mac?) and which version of Firefox (9, 10, 11, 12, 13, 14, 15, 16?)
Windows OS and Firefox 16.0.2
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Old 10-28-2012, 03:13 PM   #4
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Windows OS and Firefox 16.0.2
Did you update the java before heading into chat?
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Old 10-28-2012, 03:21 PM   #5
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Did you update the java before heading into chat?
No, that's when I found out Java needed updating. Afterwards, I closed Firefox and restarted and tried again, only to have chat tell me I still needed to update my plugin. So, I updated again, closed again and reopened to get same message.
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Old 10-28-2012, 03:24 PM   #6
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No, that's when I found out Java needed updating. Afterwards, I closed Firefox and restarted and tried again, only to have chat tell me I still needed to update my plugin. So, I updated again, closed again and reopened to get same message.
Can you check the plugins for Firefox to see if java is enabled? (should be under Tools --> Add-ons)


Can you try getting into chat in IE?
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Old 10-28-2012, 03:32 PM   #7
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Java is enabled, shows today as my most recent update

Yes, I can enter through IE
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