Is the customer really always right? What they said/what you wish could say...

homoe · 12-25-2016, 11:51 PM

Today when I heard that Macy's after Christmas one day sale started at 7 a.m I thanks my lucky stars I no longer worked retail

Gemme · 12-26-2016, 06:47 AM

Quote:

Originally Posted by homoe

Today when I heard that Macy's after Christmas one day sale started at 7 a.m I thanks my lucky stars I no longer worked retail

Some stores open before sunrise.

dark_crystal · 12-26-2016, 07:08 AM

My customers (library "patrons" technically) believe that there should be no rules in the library because they pay our salaries (with taxes.)

When informing a gentleman that he needed to vacate the Teen room because school was getting out and we don't allow adults in that room after 2:30 pm, my favorite librarian was told "i have owned my home for twenty years and paid enough in property taxes to be allowed to sit wherever I want"

Actually city services are supported by sales tax

His "companion" then told my favorite librarian, who is POC, "you wouldn't have said nothing if i wasn't white"

She went downstairs to complain to another manager, who confirmed that said librarian was enforcing the policy as required of her. She called that manager a tramp.

The next day she called me on the phone to demand an apology from the librarian and demand to hear how i intended to solve my library's racism problem.

She said "you know there's a real racism problem in this country, except it's not like THEY say, it's what THEY do to us."

I told her that if our posted signs regarding Teen room adult hours were not visible enough I would make bigger ones, but if she ever abused my staff again she would be banned from the building.

She told me to be prepared to see my face on the front page of the paper and to be fired by the mayor because she was going to make sure everyone in town knows that I am a racist.

C0LLETTE · 12-26-2016, 07:12 AM

I've never worked retail but I've been a customer all my life.
I believe that unless a store ( or whatever ) has made it's "no return, no refund" policy crystal clear, the customer deserves a return/refund with no questions asked, no attitude, maybe a nice smile ... unless, of course, you are willing to charge them with theft or fraud.

I've always liked the story ( though quite possibly apocryful ) about the customer service department at Nordstrom's that accepted the return of a set of car tires even though Nordstrom's did not ( and never has ) sell tires.

12-26-2016, 07:08 AM	#3
dark_crystal Infamous Member How Do You Identify?: jenny Preferred Pronoun?: babygirl Relationship Status: First Lady of the United SMH Join Date: Jan 2010 Location: Houston, Texas Posts: 5,445 My Photo Gallery Thanks: 1,532 Thanked 26,550 Times in 4,688 Posts Rep Power: 21474856	My customers (library "patrons" technically) believe that there should be no rules in the library because they pay our salaries (with taxes.) When informing a gentleman that he needed to vacate the Teen room because school was getting out and we don't allow adults in that room after 2:30 pm, my favorite librarian was told "i have owned my home for twenty years and paid enough in property taxes to be allowed to sit wherever I want" Actually city services are supported by sales tax His "companion" then told my favorite librarian, who is POC, "you wouldn't have said nothing if i wasn't white" She went downstairs to complain to another manager, who confirmed that said librarian was enforcing the policy as required of her. She called that manager a tramp. The next day she called me on the phone to demand an apology from the librarian and demand to hear how i intended to solve my library's racism problem. She said "you know there's a real racism problem in this country, except it's not like THEY say, it's what THEY do to us." I told her that if our posted signs regarding Teen room adult hours were not visible enough I would make bigger ones, but if she ever abused my staff again she would be banned from the building. She told me to be prepared to see my face on the front page of the paper and to be fired by the mayor because she was going to make sure everyone in town knows that I am a racist. __________________

12-25-2016, 11:51 PM	#1
homoe Practically Lives Here How Do You Identify?: Butch Relationship Status: ..... Join Date: Nov 2009 Location: 30 minute ferry ride from Seattle Posts: 38,565 My Photo Gallery Thanks: 20,811 Thanked 33,560 Times in 14,919 Posts Rep Power: 21474890	Today when I heard that Macy's after Christmas one day sale started at 7 a.m I thanks my lucky stars I no longer worked retail

12-26-2016, 07:12 AM	#4
C0LLETTE Practically Lives Here How Do You Identify?: Depends on the day. Preferred Pronoun?: "I" and "we" Relationship Status: Very good. Thank you for asking. Join Date: Feb 2013 Location: Canada Posts: 11,501 My Photo Gallery Thanks: 16,676 Thanked 15,176 Times in 4,341 Posts Rep Power: 21474860	I've never worked retail but I've been a customer all my life. I believe that unless a store ( or whatever ) has made it's "no return, no refund" policy crystal clear, the customer deserves a return/refund with no questions asked, no attitude, maybe a nice smile ... unless, of course, you are willing to charge them with theft or fraud. I've always liked the story ( though quite possibly apocryful ) about the customer service department at Nordstrom's that accepted the return of a set of car tires even though Nordstrom's did not ( and never has ) sell tires.