Is the customer really always right? What they said/what you wish could say...

[Gemme]

Originally Posted by Hollylane

"You CANNOT turn my power off, I have a dog!"

Maybe it's a magic dog.

[Peach]

I have a customer, comes in every day at the same time, medium coffee with milk. 3 years now! His wife used to come in, but she had dementia, and was in a home, but he still came every day, on his way to visit her. Now and then, I give him is coffee on the house. He now brings me candy! Every now and then he gives me this giant bar of swiss milk chocolate. he is German, with a very thick accent and can be hard to understand
He told me a few days ago, his wife was close to death, how he had picked out a plot and headstone, and a box, because he couldnt think of the word casket. He came in two days ago and told me she had passed on, I came around the counter and hugged him, and he just hung on, told me how much he appreciated my kindness, and how good friends like me helped him compe. It about broke my heart.
Then I get some asshole bitch about how his damn bagel wasnt toasted enough. I wanted to slap him!

[SecretAgentMa'am]

I'm currently unemployed, but until last February I worked for a cell phone company that caters to AARP members. I have literally hundreds of stories.

At least 10 times a day:
Customer: You sold me a piece of shit phone! This thing is broken! I've only had it a month!
Me: I'm sorry to hear that, let's see if we can find the problem.
C: The problem is it's broken!
M: Okay, what exactly is going on with it?
C: It's broken!
M: I understand. I'm just trying to determine the exact problem.
C: The problem is that it doesn't work! Stop wasting my time and send me new phone!
M: I'll be happy to help, I just have to go through a few troubleshooting steps to see if we can find the problem first.
C: I told you it's broken, are you calling me a liar?
M: Not at all, this is just standard procedure. If you press and hold the power button, does anything happen? Beeping, flashing lights, any error message?
C: I already told you a hundred times that it's broken! It doesn't work! Are you stupid?
M: Please just press and hold the red button on the left side of the keypad.
C: Fine, but it won't work. I already told you it's broken. You're going to send me a new phone or I'm going to sue you!
*through the phone, I hear the cell phone's startup music as the phone powers on*
C: Bitch. *hangs up*

Seriously. Over and over again, all day long. I was never so happy to leave a job.

[Hollylane]

Customer: I misunderstood the notice due date, and you just turned my power off?

Me: The two notices we mailed, and the phone call that you answered all stated that we needed payment no later then 10/12/11. Right?

Customer: Yes, but I misunderstood the notice, just turn it back on!

Me: ...........

[Quintease]

Lol

[tapu]

As a customer, I have a way to end a dispute with a salesperson/clerk/CSrep. I say, Well, okay, I apologize gratuitously. Not once has anyone been offended. I'm waiting for the day when someone fast on their feet responds with something like, Okay, I flatulently accept your apology.

[Miss July]

Customer: Do YOU know who I am?????
Me: Noooooooo Do YOU know who I am?
(insert polite smirk here)

My all time fav's when they ask me how come I didn't know something related to their trasactions................ I'm sorry My crystal ball is broken, let me get back to ya.

Thank you for your anticipated cooperation in this matter.

If you can't give me the answer I WANT, get me the person who can.