Is the customer really always right? What they said/what you wish could say...

scootebaby · 12-27-2011, 01:45 PM

I have been doing what i do for over 16 yrs...i used to go with the whole "the customer is always right". Since moving where i am,working in the town i do,i have GREATLY amended that. Its about a 60/40 split. I have no problem dealing with a little "upsetness" when i or my staff am in the wrong HOWEVER i have learned to spot the little signs of when people are just trying to get something for nothing,and i will call bullshit. I have been given a lot of unofficial leeway on this because of the area we are in. Dont get me wrong i am still nice--til its time to not be nice-to the customer,but if they continue to be rude or threatening i do not tolerate it.

its a fine line to work,and im sure i dont always walk it perfectly,but i do NOT agree that they are always right in this day and time.

ps...the common line is..

customer: you are a bitch
me:yes i am,thank you

12-27-2011, 01:45 PM	#11
scootebaby Timed Out How Do You Identify?: yes dear Preferred Pronoun?: she Join Date: Nov 2009 Location: south florida Posts: 2,494 My Photo Gallery Thanks: 3,264 Thanked 6,737 Times in 1,777 Posts Rep Power: 0	I have been doing what i do for over 16 yrs...i used to go with the whole "the customer is always right". Since moving where i am,working in the town i do,i have GREATLY amended that. Its about a 60/40 split. I have no problem dealing with a little "upsetness" when i or my staff am in the wrong HOWEVER i have learned to spot the little signs of when people are just trying to get something for nothing,and i will call bullshit. I have been given a lot of unofficial leeway on this because of the area we are in. Dont get me wrong i am still nice--til its time to not be nice-to the customer,but if they continue to be rude or threatening i do not tolerate it. its a fine line to work,and im sure i dont always walk it perfectly,but i do NOT agree that they are always right in this day and time. ps...the common line is.. customer: you are a bitch me:yes i am,thank you