Kindling

[PinkieLee]

Originally Posted by Tawse

Is there literally a scratch or just something that looks like one - but isn't on the screen itself?

I had mine "wake up" one day to uhhh stripes - both horizontal and vertical. Within a couple of days the entire top half was just white and the bottom half had vertical stripes.

If you can actually feel the scratch - it probably isn't covered.

if it's a "scratch" below the surface then I'd call them.

I called and the only thing they asked me was had I dropped it and had I put any pressure on it at all. (I said no to both, though I have no idea if i may or may not have put slight pressure on it...)

They will send a replacement unit (2 day delivery in my case) and you can send yours back (within 30 days) in the same package with the return label they'll email to you.

THANK YOU so much! I called Kindle customer service yesterday when I saw the warranty mentioned online. I was calling from work and didn't have my Kindle with me, so they really couldn't walk me through any trouble shooting. They told me to call back when I had the unit in hand and they would see what was going on and what options I had.

I can't actually feel the scratch.... but can see it if that makes any sense.

I'm gonna give them a call tonight when I get home from work and see what they say! Hopefully, I'll have as good as luck as you did

[Tawse]

Originally Posted by PinkieLee

THANK YOU so much! I called Kindle customer service yesterday when I saw the warranty mentioned online. I was calling from work and didn't have my Kindle with me, so they really couldn't walk me through any trouble shooting. They told me to call back when I had the unit in hand and they would see what was going on and what options I had.

I can't actually feel the scratch.... but can see it if that makes any sense.

I'm gonna give them a call tonight when I get home from work and see what they say! Hopefully, I'll have as good as luck as you did

Yeah mine looked like it had a horizontal scratch - bout midway down the screen - but it wasn't an actual scratch on the screen.. just this delicate black jagged line going the length of my screen. Oddness.

[SecretAgentMa'am]

Originally Posted by PinkieLee

THANK YOU so much! I called Kindle customer service yesterday when I saw the warranty mentioned online. I was calling from work and didn't have my Kindle with me, so they really couldn't walk me through any trouble shooting. They told me to call back when I had the unit in hand and they would see what was going on and what options I had.

I can't actually feel the scratch.... but can see it if that makes any sense.

I'm gonna give them a call tonight when I get home from work and see what they say! Hopefully, I'll have as good as luck as you did

Amazon customer service is usually very, very good. I doubt you'll have any problems with them. They really want people to be happy with their Kindles, so the last thing they want is for you to tell everyone you know that yours broke while under warranty and they refused to replace it. I've heard of them replacing units that had been seriously abused.

[PinkieLee]

Amazon's customer service is the BEST! Honestly, I talked to the nicest representative ever! He said it sounded like I was just have some screen issues (no questions) and that they would send me out a new one in a couple of days. I just had to ship the old one back within 30 days! AWESOME!

[dark_crystal]

Overdrive (service providing library books to e-readers) for Kindle is working! And it is awesome! Waaaay easier than Overdrive for Nook.

[ruffryder]

Anyone know how the ebooks at the library work for Kindles.. ?

*me* who is still clueless about setting the damn thing up. haha. . Today is the day to get some books on it! My daughter comes to visit in about 2 weeks and i want to be able to give it to her so she can use it!

Thinkin' I'm gonna love it and will have to get one for myself too!

[SecretAgentMa'am]

Originally Posted by ruffryder

Anyone know how the ebooks at the library work for Kindles.. ?

*me* who is still clueless about setting the damn thing up. haha. . Today is the day to get some books on it! My daughter comes to visit in about 2 weeks and i want to be able to give it to her so she can use it!

Thinkin' I'm gonna love it and will have to get one for myself too!

I just checked out some Kindle library books last night. It's awesome! Assuming your library works the same way mine does, you go to the library website and login. Then you find the books you want (apparently it's a really popular program because most of the ones I wanted were already out. In that case, you place a hold and they'll notify you when it's your turn to check out the book). After you check out the books you want on your library website you'll be automatically redirected to Amazon, where there's a button you click to send the books to your Kindle. I'm making it sound a lot more complicated than it actually is.

[MsTinkerbelly]

Announced just today is the new Kindle Fire...looks like a small ipad. I have an ipad, and I MUCH prefer the regular Kindle for reading. The quality is so similar to the way a real book looks...the kindle on my ipad makes me tired, and I can't read it in the sunlight.

My point is...I'm not sure this new Kindle will be such a great improvement on an already wonderful product.

[Tawse]

Originally Posted by SecretAgentMa'am

I just checked out some Kindle library books last night. It's awesome! Assuming your library works the same way mine does, you go to the library website and login. Then you find the books you want (apparently it's a really popular program because most of the ones I wanted were already out. In that case, you place a hold and they'll notify you when it's your turn to check out the book). After you check out the books you want on your library website you'll be automatically redirected to Amazon, where there's a button you click to send the books to your Kindle. I'm making it sound a lot more complicated than it actually is.

very interesting. I have no clue as to the technology behind it.. but it seems weird that they could run "out" of an electronic book... must learn more...